Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Experience in a similar role
Job description
Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management
Good to Have Skills : Service Desk Voice Support
Key Responsibilities :
a: L1/1.5 Service Desk Call taking profile.
b: Respond to the issues reported by customers predominantly through voice and email, chat.
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes.
e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group.
f: Achieve client and Accenture-defined targets.
g. Good communication skills is a must.
h. Willingness to go extra mile for resolving a customer issue and delivery.
- 1+ year of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com