Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Experience in a similar role
Job description
Perform in close coordination with the idevice/GO/Citrix engineering team and various groups on issues potentially related to Servers, Active Directory, networks, Citrix Access Gateway (CAG), Juniper devices, and domain controllers
The team lead will use their knowledge of the Microsoft Windows 11 OS, Microsoft Office , Office 365, and Microsoft Active Directory to resolve and respond to customer questions and requests
Must be able to work on own initiative work within the team ensuring all Service Desk technical objectives are delivered to the highest standard
Create a comprehensive training plan for new hire Service Desk analysts, ongoing training for all levels of Service Desk members
Deliver continuous improvement across all disciplines
Maintain project and support SLA targets
Take first level escalations
Pursue first call resolution and review Service Center tickets for approval
Support and drive call reduction efforts
Timely action and delivery of agent coaching regarding call handling, ticket quality all other delegated coaching responsibilities
Good to Have Skills : Service Desk Voice Support
Key Responsibilities :
- L3 Service Desk Call taking profile.
- Achieve client and Accenture-defined targets.
- Good communication skills is a must.
- Willingness to go extra mile for resolving a customer issue and delivery.
- 7+ year of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com