Service Desk L2/Endpoint Engineer- Helsinki, Finland (Full-Time)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a skilled and customer-focused ICT & AV Support Technician to join the European Union Support Services (EUSS) team. In this role, you will be the technical escalation point for complex IT issues, provide hands-on and remote support, and ensure seamless operations of audiovisual and videoconferencing technologies.

Roles and Responsibilities:

2nd-Line ICT & AV Support

• Troubleshoot and resolve escalated technical issues.
• Provide hands-on desktop support at the host Representation.
• Work closely with the Helpdesk on complex tickets and remote diagnostics.

Digital Workplace Management

• Install and maintain end-user devices (laptops, docking stations, mobile phones, etc.).
• Configure equipment according to DWP standards.

Network & Telephony

• Maintain and troubleshoot VPN, VLAN, and remote access.
• Support VOIP/PABX systems, mobile devices, and Teams integration.

AV & Videoconferencing

• Set up and support VC systems (Teams, Zoom, WebEx, etc.).
• Conduct regular equipment maintenance and provide on-site support during events.

Quality Control & Reporting

• Review and improve ticket quality in Service Now.
• Mentor ICT-1 team members and contribute to knowledge articles.
• Generate and analyze incident reports to identify areas for improvement.

Requirements:

3–5 years of IT support experience

Strong troubleshooting and multitasking skills

Fluent in Romanian and English

Knowledge of ITIL practices (certification preferred)

Ability to work independently and as part of a team

Willingness to work onsite and remotely as needed

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologie.com