Service Desk L2/Endpoint Engineer- Bucharest, Romania (Full-Time)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a skilled and motivated Service Desk L2 / Endpoint Engineer to join our team in Bucharest. In this role, you will provide Level 1 and 2 technical support, manage endpoint devices, and ensure seamless IT service operations aligned with ITIL standards.

Roles and Responsibilities:

• Provide technical support via phone, email, and remote tools
• Handle onboarding and offboarding tasks
• Troubleshoot and maintain Windows and macOS systems
• Support Office 365, Teams, Zoom, VPN, and email systems
• Diagnose and resolve networking issues (DNS, DHCP, VPN)
• Offer VIP support and manage mobile devices
• Work with tools like SCCM, Intune, ServiceNow, Remedy, Zira, and Genesys
• Maintain accurate documentation and asset records

Requirements:

3–5 years of IT support experience

Strong troubleshooting and multitasking skills

Fluent in Romanian and English

Knowledge of ITIL practices (certification preferred)

Ability to work independently and as part of a team

Willingness to work onsite and remotely as needed

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologie.com