Service Delivery Manager – Paris, France

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role and Responsibilities

• Maintain positive relationships with customers.
• Identify customer needs and oversee service delivery within the business context.
• Lead the service delivery team, manage conflict, and ensure efficient task execution.
• Manage finances and budgets related to service delivery.
• Determine ways to reduce costs without sacrificing customer satisfaction.
• Assess customer feedback and use creativity to improve services.
• Remain organized and meet deadlines consistently.
• Build partnerships and liaise with team leaders to determine service delivery criteria and solutions for potential issues.

Requirements:

• Bachelor’s degree in a business-related field.
• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and proficiency in business support software.
• Strong customer service, project management, and quality control skills.
• Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
• Excellent leadership skills with a focus on customer service.
• Strong teamwork skills and attention to detail.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com