Senior IT Operations Support Administrator – Belgrade, Serbia, Europe.

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate activities ranging from simple tasks to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role Summary

Responsible for on-site and remote IT support, Windows Server administration, network infrastructure, security, backup and recovery, hardware procurement, and asset management for the Customer’s offices and remote users.

Key Responsibilities

• Provide Tier 1 IT support to onsite, remote, and global users.
• Administer Windows Server, Active Directory/Entra ID, Exchange, Microsoft 365, and business applications.
• Maintain network connectivity, firewalls, switches, Wi-Fi, system security, patches, and backups.
• Troubleshoot desktops, laptops, printers, scanners, mobile devices, and connectivity issues.
• Manage hardware procurement, deployment, inventory, and vendor coordination.
• Log and resolve tickets within SLA, document procedures, and follow ITIL practices.
• Support Drug Depot monitoring systems, including Vaisala equipment.
• Travel to satellite offices and provide occasional out-of-hours support as required.

Requirements

• Diploma or bachelor’s degree in IT, Computer Science, or a related field.
• Minimum 5 years of experience in IT support, Windows Server, and LAN administration.
• Strong hands-on experience with Active Directory/Entra ID, Exchange, Microsoft 365, and Windows Server 2016/2019/2022.
• Knowledge of ServiceNow, SCCM/MECM, Intune, Autopilot, endpoint security, backup/recovery, and PowerShell.
• Basic knowledge of SD-WAN, firewalls, switches, and network troubleshooting.
• Excellent English communication, problem-solving, and customer service skills.
• Willingness to support global time zones and occasional maintenance windows.
• Ability to lift to 20 kg (45 lb) and move between multiple floors.

Role Split:

• Approximately 70% end-user support and 30% system administration.

Language:

• Serbian fluency required for Serbia-based roles; local language proficiency is an advantage for India-based roles.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com