Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Summary:
We are looking for a Project Manager with experience in IT Hardware Technical Support to manage support operations, coordinate with clients, and ensure smooth project delivery. The ideal candidate should have experience working with server and storage infrastructure and managing call center or technical support operations.
Key Responsibilities:
- Manage call center operations related to IT hardware support.
- Coordinate with clients, technical teams, and stakeholders.
- Handle technical escalations and ensure timely issue resolution.
- Monitor project timelines, service delivery, and SLAs.
- Ensure smooth project execution and delivery.
- Prepare reports, status updates, and documentation for clients.
Required Skills
Project Delivery Management
IT Hardware Technical Support
Server & Storage Support
Call Center Operations Management
Escalation Handling
Client Coordination
Technical Knowledge (Preferred)
Experience supporting server and storage systems from vendors such as:
- Hewlett Packard Enterprise (HPE)
- Dell Technologies
- Lenovo
- Inspur
Education
Bachelor’s Degree in:
- Computer Science
- Networking
- Electronics
- Communication Engineering
- Or any related technical field
Language Known
Chinese language
Fluent English
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers@axiomtechnologies.com and careers.my@axiomtechnologies.com