Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Issue Management:
- Capture incidents in the issue log.
- Escalate incidents to relevant individuals and support teams for support.
- Coordinate with end users and support teams to capture additional details to support investigation.
- Provide ad hoc updates to relevant stakeholders on items in the issue log.
- Accurately maintain issue log with updates.
Change Management
- Create IT support content including:
- Reference guides
- Knowledge base articles
- WalkMe guided tours
- Email communications
- Create IT promotional content including:
- Workplace posts
- Basic presentations
- Email communications
- Maintain updates to system content as changes occur.
- Improve system content over time based on feedback from content consumers and other relevant stakeholders.
Hardware Deployment Scheduling and Communication
- Maintain schedule of EOL hardware to be replaced on the decided frequency (i.e. monthly / quarterly).
- Manage communications to team members advising of hardware to be replaced.
- Manage meeting invites for hardware replacement events.
- Coordinate with Digital Bar on hardware to be built.
- Support end users at hardware replacement events.
- Support the dispatch and collection of hardware at hardware replacement events.
- Required Skills
- Tech Savvy – natural affinity with technology
- Intermediate to advanced skills in MS Excel, PowerPoint and Word
- Project Management (junior is ok)
- Strong written communication skills
- Strong customer service skills
Experience in a similar role
- 1 year of relevant experience.
- Freshers and IT Students are also Welcome.
What next?
If you are looking for that next challenge
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com