Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational-type tasks. Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC-related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Roles and Responsibilities:
- Imaging of Windows Devices to the latest version
- Provide 2nd Level Support
- Unboxing and packing of equipment To/ From Remote locations
- Must be able to follow schedules and perform administrative-type tasks
- Perform Hardware and Software Installations
- Smart Hands Activities
- Provide remote support for users traveling or at home.
- Endpoint Encryption Troubleshooting – McAfee
- Ability to work in Active Directory
- Provide asset information within the ticketing system to ensure an accurate asset database
- Perform refresh of end-user devices in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local Inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
- Ability to work within Service Now
- Strong ability to interact with Customers
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
- Background Verification and Drug test is a must
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to email@example.com