Network Hands & Feet Support Technician- Carlsbad, California, USA (Dispatch/On Demand)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Job Summary

The Network Hands & Feet Support Technician provides on-site, physical support for network and data center infrastructure. This role acts as the “remote hands” for network, server, and IT operations teams by performing installations, troubleshooting, maintenance, and basic diagnostics under remote guidance.

Key Responsibilities

• Perform physical installation, relocation, and removal of network and server equipment (routers, switches, firewalls, servers).
• Rack, stack, cable, and label network and server hardware.
• Connect and disconnect network, power, and fiber cables as instructed.
• Assist remote engineers with troubleshooting by checking link lights, reseating cables, rebooting devices, and verifying connections.
• Replace failed hardware components (NICs, power supplies, cables, disks) following procedures.
• Conduct visual inspections and report hardware issues or alarms.
• Perform basic network testing (ping tests, cable continuity checks).
• Maintain accurate documentation of work performed, including photos when required.
• Escort vendors and ensure compliance with data center security policies.
• Follow change management, safety, and escalation procedures.
• Provide after-hours or on-call support as required.

Required Skills & Qualifications

• Basic understanding of networking concepts (LAN/WAN, TCP/IP, switches, routers).
• Hands-on experience with data center or network equipment.
• Ability to read network diagrams and follow detailed instructions.
• Familiarity with structured cabling standards (Cat5e/Cat6/Fiber).
• Good troubleshooting and problem-solving skills.
• Strong communication skills to work with remote teams.
• Ability to lift and move equipment (typically up to 50 lbs).

Preferred Qualifications

• Experience in a data center or NOC environment.
• Knowledge of network vendors (Cisco, Juniper, Arista, etc.).
• Certifications such as Network+, CCNA, or equivalent.
• Experience using ticketing systems and change management tools.

Work Environment

• Data center or enterprise IT facility.
• Standing, walking, bending, and lifting required.
• May require night, weekend, or emergency support shifts.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com