Full Time
India, Noida (NCR), Uttar Pradesh
Posted 4 months ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

  • Setup and configuration of all MAC OS systems
  • Knowledge in Zero Touch Deployment for MACs
  • Provide 2nd & 3rd Level Software Support
  • Knowledge of JAMF
  • Experience with JAMF self-service management and command-line
  • Imaging and reimaging of MAC’s Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • IMAC
  • Perform Software Installations on all Apple devices
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Provide VPN support on Mac devices
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with Mac inventory activities as required weekly and monthly
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data
  • Create, modify, and maintain MAC processes and policies
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work in Active Directory for Windows if needed
  • Ability to work within Service Now
  • Strong ability to interact with Customers

In-depth knowledge of:

  • MAC/ Mac Support
  • JAMF Support
  • Apple Specialist
  • MAC Operating systems
  • Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role

  • 3+ years of relevant experience.

Must Have: JAMF Certification

What next? 

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com.

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