Junior Field Support Engineer(Independent Contractor-1099) – Oneonta & Cooperstown, New York – USA
Axiom Technologies
Simplify Your IT
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
About the Role:
The Junior Field Support Engineer will provide on-site technical support across multiple clinic locations. This role involves hands-on hardware support, basic networking assistance, and coordination with end users under the supervision of senior engineers.
Key Responsibilities:
- Boxing and unboxing of IT and networking equipment
- Plug-and-play installation of networking equipment under the supervision of senior network engineers
- Ability to understand and follow technical instructions related to unboxing, installation, backup, and related tasks
- Rack and stack of networking equipment under supervision (no prior configuration experience required)
- Provide desktop and basic networking support with an approximate Networking to Desktop Support ratio of 2:1 per site
- Update and manage tickets using ServiceNow (knowledge preferred)
- Coordinate with end users to ensure smooth issue resolution and support delivery
Required Skills & Qualifications
- Basic understanding of IT hardware and field support activities
- Willingness to learn and follow detailed technical instructions
- Good communication skills to effectively coordinate with end users and internal teams
- Ability to travel frequently and work independently across multiple locations
- Valid driver’s license and access to a reliable vehicle.
Professional Skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively
- Customer-service mindset with attention to detail
Travel Requirements
- Frequent travel between Oneonta and Cooperstown (reimbursed at actuals)
- Frequent travel to other clinics (up to 3 hours one-way)
- Travel is a core part of the role; a personal vehicle and a valid driver’s license are mandatory
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com