IT Support Technician (L1–L2) – Madrid, Spain.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

Tier‑1 & Tier‑2 Incident Management

• Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
• Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.

Hardware & Software Support

• Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment).
• Troubleshoot hardware and software issues to minimize downtime.

Application & Workspace Administration

• Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
• Administer Active Directory tasks (user creation, group policy management).
• Handle system imaging and maintain an accurate IT asset inventory.

User Onboarding & Offboarding

• Prepare devices and access permissions for new hires.
• Decommission or reassign equipment for departing employees.
• Maintain documentation for all onboarding/offboarding processes.

Security & Maintenance

• Apply system patches and updates.
• Maintain detailed documentation on system configurations, procedures, and support workflows.

Specialized Support

• Provide tailored support to VIP users.
• Set up and maintain AV equipment and meeting room technology.
• Assist with mobile device management and specialized tech requests.

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Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical diplomas or relevant certifications are also acceptable.

Experience

• 2–5 years in IT support, helpdesk, or technical support roles.

Technical Proficiency

• Operating Systems: Windows 10/11, macOS, iOS, Android.
• Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
• Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.
• Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.

Certifications (Preferred but not required)

• ITIL Foundation
• CompTIA A+
• Microsoft Certifications (e.g., MCSA)
• Apple ACMT
• Cisco CCST or CCNA

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and collaboratively under pressure.

Languages

• Fluent in Spanish and proficient in English (both written and spoken).
• Additional languages are a plus.

Availability

• Willingness to work outside of standard business hours if required.
• Open to participating in on-call rotations as needed.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com