Full Time
North America, North Carolina, Wilmington
Posted 2 months ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Roles and Responsibilities:

  • Publish Floor Walk report with incident and service request details.
    • Assist users in logging incidents and requests.
    • Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the
    report.
    • Ability to manage VIP’s whenever required.
    • Installs, fully configures, and supports a range of operating systems and applications.
  • Ability to troubleshoot if any application is not working due to network-related issues
    • Answers customers’ questions and resolves problems regarding the supported suite of applications.
    • Assists in resolving various connectivity issues onsite.
    • Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
  • Preparing Laptop/desktops for new Users and deploying OS in machines and setting up defined group policies with the help of Active Directory
    • Must have experience in troubleshooting Video Conferencing units.
    • Expertise in troubleshooting desktop issues.
  • Ability to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
    • Manage the Comms Room.
    • Telephony and Network port patching
    • Ability to troubleshoot complex desktop issues.
    • Provides hands and feet support for network, servers related faults.
    • Provide support to IT-related issues for medical devices and equipment.
    • Printer support and troubleshooting.
    • Should be able to provide support for Client Specific application troubleshooting.
    • Vendor Coordination and Logging calls with Vendor.
    • Ability to manage new starter requests and induction.
    • Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on-site every month.
    • Proactively do a check on user assets and comms room assets and ensure the Asset Management tool is up to date.
    • Manage the queue and resolve the tickets within SLA.
    • Responsible for sharing reports with Team Lead.

In-depth knowledge of:

  • Excellent communication Skills
  • Be able to attend escalations for the team.
  • Proactive floor walks on every site visit.
  • Available to work in rotational shifts
  • Should be available in travelling between multiple sites in 30 miles radius to each other

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

Job Features

Job Category

Technical

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