IT Support Engineer – L2 | Plant & Infrastructure Support(Independent Contractor on 1099 without anybenefits) – Milwaukee, Wisconsin- USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Overview

We are looking for an experienced IT Support Engineer to provide end-to-end technical support across office environments, fabrication areas, and paint shop floor systems. This role requires strong hands-on expertise with plant operations, end-user technologies, and infrastructure services across multiple locations, including Syncreon, CLI, and other plant facilities.

Key Responsibilities:

• Provide L2 support for Windows, macOS, and infrastructure services.
• Troubleshoot and resolve issues related to office systems, fabrication systems, and paint shop floor operations.
• Offer on-site “feet-on-the-street” network support, including network hardware changes and basic troubleshooting.
• Support SCCM environments and assist with Microsoft Intune configurations.
• Ensure timely remediation of vulnerabilities across shop-floor machines and workstations.
• Manage IT hardware lifecycle, including shipment, returns, replacements, and inventory.
• Configure, manage, and troubleshoot printers, scanners, and other peripheral devices.
• Participate in plant leadership calls to provide IT updates and support ongoing initiatives.
• Attend weekly change management calls and support patching activities.
• Adhere to operational standards, ITIL processes, and service delivery objectives to support plant infrastructure.
• Maintain comprehensive documentation for service desk workflows, processes, and end-user procedures.
• Escalate major incidents or service interruptions to Plant Leadership and the MIM (Major Incident Management) team.
• Coordinate and support hardware vendors during on-site visits and plant activities.

Preferred Skills & Experience:

• Strong problem-solving and troubleshooting abilities in a manufacturing or plant environment.

• Hands-on experience with SCCM, Intune, and vulnerability management.

• Good understanding of networking fundamentals.

• Effective communication skills to collaborate with leadership, vendors, and cross-functional teams.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com