IT Desktop Support Specialist (Full-time Support) – Tuas, Singapore

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The IT Desktop Support Specialist will be responsible for providing technical support and assistance to end-users in a corporate environment. This includes troubleshooting hardware and software issues, managing user accounts, and ensuring IT systems and services are functioning efficiently. The ideal candidate should possess strong technical knowledge, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users (onsite and remote).
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage Active Directory tasks such as user account creation, password resets, and group memberships.
• Support Microsoft 365, Windows OS, VPN, and collaboration tools (e.g., Teams, Zoom).
• Handle IT asset management, including procurement, tracking, and inventory updates.
• Maintain and update IT documentation, user guides, and knowledge base articles.
• Coordinate with vendors for hardware repair and software support as needed.
• Participate in the onboarding/offboarding of employees from an IT standpoint.
• Escalate unresolved issues to higher-level support teams in accordance with SLAs.
• Ensure compliance with IT policies, security standards, and best practices.

Required Qualifications:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 3–5 years of experience in IT desktop or end-user support.
• Proficiency in supporting Windows 10/11, Microsoft Office 365, and basic networking.
• Hands-on experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Knowledge of Active Directory, Exchange, SCCM, and endpoint security solutions.
• Strong customer service, communication, and documentation skills.

Preferred Qualifications (Good to Have):

• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM tools.
• Exposure to Mac OS, mobile device management (MDM), and Intune.

What next? 

Note: If you are looking for that next challenge in your career and wish to apply for this role, and are unable to apply via the website, please forward your resume to careers.sg@axiomtechnologies.com.