Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Title: EUC Support Engineer (L1/L2) – Asset & Stock Management
Role Summary
We are looking for an EUC Support Engineer with strong experience in IT Asset & Stock Management and L1/L2 desktop support. The role will manage IT hardware inventory and lifecycle while providing onsite technical support to end users.
Key Responsibilities
- Manage the IT asset lifecycle: receiving, tagging, allocation, transfer, return, repair, and disposal.
- Maintain accurate asset inventory and stock records and perform regular physical reconciliation/audits.
- Manage laptops, desktops, monitors, mobile devices, printers, and IT peripherals.
- Track asset assignment, movements, replacements, and user/device records.
- Monitor IT stock levels and coordinate procurement, logistics, vendors, and equipment delivery.
- Provide L1/L2 onsite EUC and desktop support for Windows, hardware, software, and peripherals.
- Log, manage, and resolve incidents/service requests through the ITSM/ticketing system.
- Support user onboarding/offboarding, equipment deployment, replacement, and recovery.
- Troubleshoot basic LAN/Wi-Fi/TCP-IP connectivity issues and escalate complex incidents appropriately.
- Ensure asset records and support activities comply with company policies and audit requirements.
Requirements
- Experience in IT Asset Management, Stock Management, EUC, or Desktop Support.
- Good knowledge of Windows, hardware, peripherals, and basic networking.
- Experience with ITSM/Asset Management tools such as ServiceNow or similar.
- Strong inventory control, documentation, and organizational skills.
- Good customer service and communication skills.
Preferred
Experience with IT asset audits, compliance, procurement, and vendor coordination.upport, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
Working Conditions:
On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com