Full Time
California, Irvine, North America
Posted 7 months ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Roles & Responsibilities:-

  • Work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568
  • standard) & fiber testing equipment                      
  • Under break fix activities repair\replace faulty equipment and software to the applicable OEM
  • recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line
  • interface units, etc.)                                
  • Tasks to be performed by FSO under onsite MACD’S are below                    
  • Add/remove CSU/DSU                   
  • Add/remove out of band access devices/modems                              
  • Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis
  • based)                           
  • Rogue device identification (tracing the cable from the switch to the end
  • location)                             
  • Wiping configs                   
  • Use MS Visio to create applicable documentation and security and network-related knowledge
  • to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS
  • records, Change records)                     
  • Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and
  • related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate
  • and up-to-date and conducted in accordance with client and OEM standards.     
  • Provide support to network & security devices, un-racking, packing, installing and shipping
  • equipment to multiple locations.
  • Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
  • Perform RMA process
  • Replacing network hardware,
  • Label patch cords, 
  • Un-rack defective hardware, 
  • Install RMA hardware into the Rack, 
  • Repatch copper and Fiber cables 
  • Upgrade the hardware with JJTS standard code / IOS
  • Complete UAT testing
  • Ship back the old hardware
  • Replace or install new network hardware
  • Need to work with tools they will need to use to perform FSO work
  • Screwdriver, 
  • Laptop, 
  • Hotspot,
  • Console Cable, 
  • SecureCRT or PUTTY software, 
  • Working knowledge of WebEx / Skype / Teams and  AWS
  • Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
  • Perform wireless LAN survey for break-fix with proper equipment & training
  • Local contact point for escalated / aged / outstanding incidents & iTASK
  • Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
  • Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)
  • Follow up and support on operation team open RITMs
  • Support other initiatives like TLM, Capacity, Release, Problem management
  • Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
  • Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
  • Perform CSR / MACD / Project work as FSO
  • Support Network team whenever & wherever required like troubleshooting, knowledge sharing, badging,
  • site visits, assisting at site/remotely, mentoring resources, training and others
  • Other Field Services activities as per business requirement & emergencies at all times

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