Full Time
Arizona, Tucson, United States of America
Posted 3 days ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

  • Strong background as a Desktop Support Engineer with experience of 3+ years
  • OS: Windows 10 & Win 11
  • MAC knowledge, very basic.
  • Office 365 Client
  • Basic networking (identify infrastructure for smart hands and eyes)
  • Experience in Asset/Inventory Management
  • Hardware (Hands on)
  • Software basic troubleshooting
  • Pc imaging & deployment
  • Basic mobile configuration (iPhone, enrolment, wiping, basic troubleshooting)
  • Good Communication Skills (EU, vendors, and other teams)
  • Customer Service Oriented
  • Able to work with minimal supervision
  • Ticketing Tool lifecycle (ITSM – ServiceNow)
  • Basic AV support knowledge
  • Printers knowledge
  • Telecom basic knowledge (Internal Telecom) – L1
  • Faxing – RightFax & eFax
  • Flexible for traveling, Night shift/On-Call support if required

IT Skills and Experience

  • Windows 7 & 10, MS Office 2010/2013/2016/365
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Performs general preventative maintenance tasks on computers, laptops, printers
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must be able to pass annual criminal and motor vehicle background
  • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • Active Directory
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Mobile device management including IOS and Android devices
  • Mac operating system, to support Apple pc users.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

  • 3 years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

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