Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities
Software Technical Services
- Installation, maintenance, and upgrade of Windows operating systems
- System image creation and maintenance
- Installation and support of MS Office and other business applications
- End-user support and basic user training
- Antivirus installation, updates, and virus removal
Hardware Maintenance
- Installation and configuration of desktops, laptops, and peripherals
- Hardware troubleshooting and fault resolution
- Coordination of hardware repair and replacement
- Preventive maintenance of hardware components
- Asset tagging and maintenance reporting
Network & Server Support
- Network connectivity and troubleshooting (switch to terminal level)
- Support for Office Network, Shared Drives, WiFi, and VPN connectivity
- Basic knowledge of Active Directory, DNS, DHCP, and file server management
Helpdesk Support
- Handle tickets assigned by the Call Center within SLA
- Support additional Helpdesk tasks as required
Basic Requirements
GxP or pharmaceutical industry experience is an added advantage
Diploma or Bachelor’s degree in Computer Science or related field
Minimum 2 years of relevant IT support experience
Strong knowledge of Windows OS, hardware, and network troubleshooting
Ability to support Office Network, WiFi, Shared Drives, and VPN
Familiar with Active Directory, DNS, DHCP, and file servers
Good communication skills in both English and Mandarin
Strong customer service and organizational skills
ITIL experience preferred
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com