Casual, Part Time
Canada, Ontario, Toronto
Posted 2 weeks ago

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


 Location: Toronto, Ontario, Canada
 Office: Toronto, ON M5J 1C4
 Start Date: August 1, 2026
 Employment Type: Part-Time (0.2 FTE – 1 Day per Week)
 Work Mode: Onsite

About the Role

We are seeking an IT Desktop Support Engineer (L1/L2) to provide onsite technical support to end users in Toronto. This is a part-time onsite opportunity, requiring one designated working day per week. The ideal candidate will have hands-on experience supporting end-user devices, Microsoft technologies, and IT service management tools while delivering exceptional customer service.

Key Responsibilities

  • Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
  • Troubleshoot and resolve hardware, software, network, and connectivity issues.
  • Manage user accounts, access permissions, and device provisioning.
  • Support Microsoft 365, Azure Active Directory, Microsoft Intune, and other cloud technologies.
  • Handle incidents, service requests, and asset management using ServiceNow (SNOW).
  • Deploy, configure, and maintain end-user devices according to company standards.
  • Support employee onboarding and offboarding activities.
  • Escalate complex technical issues to the appropriate internal teams or vendors.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Deliver professional onsite IT support while ensuring a high level of end-user satisfaction.

Required Qualifications

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience providing Level 1/Level 2 desktop support in an enterprise environment.
  • Strong knowledge of:
    • Microsoft Azure / Azure Active Directory
    • Microsoft Intune / Endpoint Management
    • ServiceNow (SNOW)
    • Microsoft 365
    • Windows 10/11
    • Laptop deployment and management
    • Basic networking concepts and troubleshooting
  • Excellent troubleshooting and analytical skills.
  • Strong customer service and communication abilities.
  • Ability to work independently and manage multiple priorities.
  • Professional, organized, and service-oriented approach.

Work Schedule

  • 0.2 FTE (Part-Time)
  • 1 designated working day per week (Monday–Friday)

If you have strong desktop support experience and are passionate about delivering excellent IT support in a professional environment, we’d love to hear from you.

Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com

Job Features

Job Category

Technical

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