iPhone Mobile Kitting Technician (Dispatch/On-Call) – Philadelphia – Pennsylvania

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are seeking a detail-oriented and tech-savvy Mobile Kitting Technician to support the setup and deployment of iPhones for end users. The role covers the entire kitting process—from unboxing to initial configuration, ensuring that each device is properly set up, tested, and ready for deployment.
This is a part-time, on-call opportunity—ideal for someone with a flexible schedule, solid experience with iOS devices, and comfort working independently.

IT Skills and Experience

• Unbox and inspect iPhones for damage or defects.
• Install iOS updates and required applications.
• Configure device settings and ensure network connectivity.
• Enroll devices in Mobile Device Management (MDM) systems as needed
• Test key functionalities (Wi-Fi, Bluetooth, camera, etc.)
• Package and label devices per company standards.
• Good knowledge of MS Office tools installation & troubleshooting
• Track and document device serial numbers and configuration status.
• Support local dispatch or delivery logistics as required.
• Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

• Reliable transportation
• Flexible schedule and commitment to work on demand when required
• Resilient and able to face and resolve conflicts.
• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Customer-oriented and cool-tempered.
• Works well under pressure.Pro-active/Self-starter.Team player.

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Hands-on experience with iOS (iPhone) setup and configuration
• Familiarity with app installation and basic mobile troubleshooting
• Ability to follow detailed technical instructions and checklists
• Strong attention to detail and task ownership
• Ability to lift and move small boxes (10–20 lbs)

  Basic knowledge of:  

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• CompTIA A+ Certification
• Previous experience in IT support, device kitting, or mobile rollout projects
• Familiarity with tools like Apple Configurator, Intune, or other MDM platforms

Experience in a similar role

• 2+ years of relevant experience.
• Ready to travel 10-20 Miles as per the requirement

Perk & Benefits

• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.