Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Cooperstown, New York, USA
Contract Type: Independent Contractor / Full Time (1-Year Initial Contract)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
Key Responsibilities:
1. Hardware Handling & Deployment
- Unboxing and boxing of networking and IT equipment.
- Plug-and-play installation of networking devices under supervision.
- Basic installation and physical setup of devices.
- Performing backup tasks as instructed.
- Ensuring proper handling and safe transportation of equipment.
2. Rack & Stack Activities
- Mounting and stacking networking equipment in racks under supervision.
- Organizing cables and maintaining rack cleanliness.
- Assisting senior engineers during hardware setup.
- No prior configuration knowledge required (training will be provided).
3. Network & Desktop Support
- Provide basic field-level support for networking and desktop-related issues.
- Maintain a 2:1 ratio of Networking to Desktop Support tasks per site.
- Assist in troubleshooting basic connectivity issues (under guidance).
4. Service Desk Support
- Basic understanding of ServiceNow or similar helpdesk tools (preferred).
- Logging tickets and updating status in the helpdesk system.
- Coordinating with internal teams for issue resolution.
5. End-User Coordination
- Communicate with end users professionally.
- Provide updates on installation and issue resolution.
- Ensure customer satisfaction during onsite visits.
Required Skills & Qualifications:
- Fresh graduates (B.Tech/B.E./Diploma in IT, Computer Science, Electronics, or related field preferred).
- Basic understanding of networking concepts.
- Willingness to learn and grow in the networking domain.
- Ability to understand and follow technical instructions.
- Good communication skills (verbal & written).
- Ability to work onsite and coordinate with multiple stakeholders.
- Team player with a positive attitude.
Preferred Skills
Basic knowledge of networking devices (routers, switches, access points).
Familiarity with ServiceNow or any ticketing tool.
Internship or academic project experience in networking (added advantage).
How to Apply
Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com