Field Services Engineer (Manufacturing + EUC) – Decatur, Illinois – USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Decatur, Illinois- USA(On-site)
Contract Type: Independent Contractor / (Full- time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
We are seeking a Field Services Engineer to provide on-site technical support for manufacturing environments and End User Computing (EUC) infrastructure. The engineer will be responsible for installing, maintaining, troubleshooting, and supporting IT hardware, software, and manufacturing-related systems at customer or production locations.

This role requires hands-on technical expertise, strong troubleshooting skills, and the ability to work independently in a field-based environment.

Key Responsibilities:

Manufacturing & Onsite Support

• Provide onsite technical support for manufacturing equipment, machinery, robotics, and computer systems
• Install, configure, and maintain manufacturing hardware and software
• Perform preventive maintenance to minimize downtime
• Work closely with manufacturing staff to resolve issues efficiently

EUC & Hardware Support

• Install, configure, and support desktops, laptops, printers, and peripherals
• Diagnose and repair hardware issues; refurbish defective devices
• Perform diagnostic testing and ensure quality standards
• Maintain inventory of spare parts and equipment

Remote & Escalation Support

• Provide remote desktop support for complex technical issues
• Act as an escalation point for Level 1 support
• Track and manage incidents using a ticketing system
• Assist users with training and technical guidance

Infrastructure & Project Support

• Conduct structured cabling site surveys, design, and installations
• Coordinate projects including vendors, schedules, and budgets
• Manage lifecycle of IT infrastructure and assets
• Ensure compliance with security, MDM, and asset disposal standards

Required Qualifications:

 Key Skills Required

• Strong knowledge of manufacturing equipment, hardware, software, and networking
• Hands-on experience with OS, applications, and remote support tools
• Excellent analytical and troubleshooting skills
• Strong communication and customer service abilities
• Experience supporting desktops, laptops, printers, peripherals, and shop-floor systems

How to Apply

Interested candidates are invited to send their resumes to:

📧 careers.us@axiomtechnologies.com