Field Service Technician (Hands And Feet Support) – Calgary Airport, Alberta, Canada

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Primary Skill Required (SKU required) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• Secondary Skill Required (Skill required)
• Estimated Efforts – to be provided by the vendor.
• Detailed Description of project/Requirement Description (Outsourcing Work Summary) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• Publish Floor Walk report with incident and service request details.
• Expertise in troubleshooting desktop issues.
• Ability to troubleshoot complex desktop issues.
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLAs).

Qualifications:

• Proven experience in IT field services, preferably in an enterprise-level organization.
• Strong technical skills with hardware and software, including Windows and Mac.
• Excellent problem-solving and customer service skills.
• Relevant IT certifications (e.g., A+ Hardware certification) or a degree in IT, Computer Science, or a related field.
• Proficiency in English and local languages

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.