Endpoint Lead (Full-time) – Acton, Massachusetts, United States of America.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

This is a great opportunity for IT professionals seeking hands-on experience in a fast-paced support environment. You will provide essential first-level support for end-user systems, hardware, and basic networking issues.

Key Responsibilities:

• Lead the endpoint management team in deploying, maintaining, and securing endpoint devices across the organization.
• Develop and enforce endpoint security policies, including antivirus, patch management, encryption, and device compliance.
• Manage endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, Workspace ONE).
• Oversee software deployment, updates, and license compliance.
• Collaborate with cybersecurity, infrastructure, and helpdesk teams to ensure seamless operations and incident response.
• Drive automation and scripting initiatives to improve endpoint efficiency and reduce manual tasks.
• Monitor endpoint performance and user experience, identifying and resolving issues proactively.
• Stay current with industry trends and emerging technologies in endpoint management and security.
• Provide technical leadership and mentorship to endpoint engineers and support staff.
• Manage vendor relationships and evaluate new tools and solutions.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 10+ years of experience in Endpoint Lead support.
• Strong knowledge of Windows and Mac OS environments, Microsoft Office 365, Active Directory, networking basics, and ITIL best practices.
• Experience with IT asset management tools and helpdesk/ticketing systems (e.g., Jira, ServiceNow).
• Excellent communication and interpersonal skills in both Thai and English.
• Ability to work under pressure, prioritise tasks, and manage multiple responsibilities.
• Industry certifications (CompTIA, ITIL, Microsoft, Cisco) are a plus.

Preferred Skills:

• Experience working in a regional or global organisation.
• Exposure to cloud-based services (e.g., Azure, AWS).
• Familiarity with cybersecurity practices and endpoint protection platforms.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.