Desktop Support (VIP support) – London, UK

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role and Responsibilities

• Provide expert support for Microsoft Office 365 suite, including Teams, Outlook, and Excel.
• Manage O365 cloud environments to ensure seamless operation and user satisfaction.
• Deliver desk-side support for VVIP clients, addressing their unique requirements promptly and effectively.
• Proficiently handle mobile device management and VPN support to facilitate remote access for users.
• Provide assistance with printer support, ensuring efficient printing solutions for end users.
• Perform installation, configuration, and deployment of operating systems and standard software for laptops and desktop computers.
• Support audio/video conferences, including setup and troubleshooting of Crestron, VoIP, Skype for Business, and Microsoft Teams.
• Execute desktop patch deployments to maintain system security and performance.
• Demonstrate excellent communication skills and interact effectively with users, providing clear guidance and support.
• Ensure a positive user experience through proactive problem-solving and timely resolution of issues.
• Work full-time from the client location, maintaining a strong presence and delivering exceptional support.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 10 years of experience in end user support roles.
• Extensive expertise in Microsoft Office 365 suite, particularly Teams, Outlook, and Excel.
• Proven experience in managing O365 cloud environments and providing desk-side support for high-level clients.
• Strong knowledge of mobile device management and VPN support.
• Familiarity with audio/video conference systems such as Crestron, VoIP, Skype for Business, and Microsoft Teams.
• Experience with desktop patch deployment and operating system/software installations.
• Excellent communication skills and a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) preferred.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologies.com