Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Responsibilities:
- Provide Level 1 and 2 technical support for end users, including hardware, software, and networking issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
- Troubleshoot Windows OS, MS Office, VPN, remote desktop, and other commonly used applications.
- Perform system upgrades, patching, and updates as required.
- Monitor and respond quickly to helpdesk tickets and resolve issues in a timely manner.
- Maintain accurate documentation of issues, resolutions, and user guides.
- Support onboarding and offboarding activities including provisioning and de-provisioning IT equipment.
- Coordinate with other IT teams and vendors for escalated issues or specialized support.
- Ensure compliance with company policies and security standards.
Requirements:
- 3+ years of experience in desktop or IT support roles.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and basic networking.
- Experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
🌈 Diversity & Inclusion:
We strongly encourage female candidates to apply. We also welcome applicants from all gender identities and expressions, including LGBTQ+ individuals, and people of all backgrounds. At Axiom Technologies, we value diversity, equity, and inclusion and are committed to creating a supportive and respectful workplace for everyone.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com