Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role Overview
We are seeking a capable and customer-focused IT Support professional to provide onsite and on-call technical assistance to end-users within the organization’s desktop computing environment in Hanoi, Vietnam. The role involves supporting a wide range of activities—from routine support tasks to more complex technical issues—while ensuring timely resolution and optimal service delivery.
Note: Candidates must be a Vietnamese Citizen or PR.
Key Responsibilities
- Provide onsite and remote desktop support to end-users
- Troubleshoot and resolve hardware, software, and peripheral issues
- Support and maintain Windows 10 and Windows 11 desktop and laptop environments
- Perform hardware and software installations, including deployments via tools such as SCCM
- Provide printer and peripheral support
- Install, configure, and troubleshoot Microsoft Office applications
- Deliver excellent customer service while working in time-sensitive environments
- Manage time and resources effectively to meet SLAs
Required Skills & Experience
Technical Skills
- Strong experience troubleshooting computer operating systems and peripherals
- Hands-on experience with Windows 10 and Windows 11
- Knowledge of SOE environments and Group Policies
- Printer setup, configuration, and troubleshooting
- Good understanding of PC/Laptop hardware and peripherals
- Advanced troubleshooting skills across Windows, Apple, and virtual operating systems
Basic knowledge of:
- Active Directory
- Exchange
- SCCM
- Apple macOS
- Exposure to mobile device support
Professional Experience
- 2+ years of experience in a similar desktop support / EUC role
- Field experience supporting a variety of technologies and services
Personal Attributes
- Excellent end-user computing and customer service skills
- Strong analytical and problem-solving capabilities
- Well-organized and detail-oriented
- Strong verbal and written communication skills
- Ability to work independently and within a collaborative team environment
- Self-motivated, proactive, and solution-oriented
- Ability to handle confidential information with professionalism
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.vn@axiomtechnologies.com and Avinash.kumar@axiomtechnologies.com