Desktop Support Engineer(Full time) – Vega Baja – Puerto Rico- North America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description – IT Desktop Support Engineer

Overview:
We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have 4+ hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment.

Responsibilities:

• Provide Level 1 and Level 2 desktop support to end users (Windows & macOS).
• Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices.
• Support software installations, updates, and application troubleshooting.
• Perform user account management in Active Directory, Office 365, and other platforms.
• Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.
• Manage ticketing system tasks, ensuring timely updates and resolution.
• Assist in device imaging, backups, and asset inventory management.
• Collaborate with remote IT teams and escalate issues when required.
• Maintain documentation of processes, configurations, and issues.

Qualifications:

Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Strong knowledge of Windows 10/11, macOS, and common enterprise applications.

Experience with Active Directory, Office 365, and basic networking concepts.

Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.).

Strong communication, customer service, and problem-solving skills.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.