Desktop Support Engineer (Full-Time) Menomonee Falls, – Wisconsin- USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Menomonee Falls, – Wisconsin- USA(On-site)
Contract Type: Independent Contractor / (Full-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced Desktop Support Engineer (Full-Time Role) based in Menomonee Falls, Wisconsin, USA. This Full-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Role Overview:

The Desktop Support Engineer provides first and second-level technical support and manages the assignment and dispatch of service requests. This role ensures prompt resolution of end-user issues through ticket triaging, task prioritization, and effective communication.

Key Responsibilities:

• – Provide IT infrastructure field support, including troubleshooting hardware, software, and operating systems (3+ years of experience required).
• – Monitor and resolve routine and non-routine desktop issues and requests.
• – Act as a technical escalation point for end users.
• – Maintain high levels of customer satisfaction and comply with group practices.
• – Update ServiceNow and other data repositories in a timely manner.
• – Identify technical issues and recommend process improvements.
• – Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) and deskside support services.
• – Handle software installations, upgrades, and basic LAN/internetworking activities.

Requirements:

• – Proficiency in Windows 10/11 and Office Suite/O365.
• – A+ certification and at least one certification from Cisco or Microsoft.
• – Vendor certifications (Dell, Toshiba, Lenovo, HP) are a plus.
• – Strong troubleshooting, communication, and customer service skills.
• – Ability to work independently with minimal supervision and manage multiple tasks.
• – Availability for flexible work schedules.  

How to Apply

Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com