Desktop Support Engineer (Freelancer) Jaffrey – New Hampshire – USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:
Technical Support:

• Provide day-to-day onsite IT support for desktops, laptops, and printers.
• Perform hardware repairs and replacements for laptops, desktops, and printers.
• Troubleshoot and resolve LAN and WAN connectivity issues across various network devices.
• Handle incident management and service requests through ServiceNow or similar ticketing systems.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Coordinate with remote support teams and vendors for escalations.
• Deliver excellent customer service and communicate effectively with end users.
• Maintain asset inventory and ensure timely documentation of all service activities.

Requirements: Dispatch & Coordination:

• Maintain asset inventory and ensure timely documentation of all service activities.
• Strong knowledge of hardware repair, network troubleshooting, Active Directory, and ServiceNow.
• Proficient in both Windows and macOS environments.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Create shift handover reports and maintain accurate logs of ongoing issues.

Education & Experience:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 1-2 years of hands-on experience in a desktop support or helpdesk environment.
• Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

• Proficiency in supporting Windows and Mac OS environments.
• Familiarity with Microsoft Active Directory, Exchange, and Office 365.
• Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
• Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (for process-oriented environments)

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.