Full Time
Cassina de' Pecchi, Italy, Lombardy
Posted 2 weeks ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

  • Deliver on-site and remote support for desktops, laptops, mobile devices, printers, and other IT hardware.
  • Diagnose and resolve technical issues related to Windows, macOS, Microsoft 365, networking, VPNs, and business-critical applications.
  • Assist with system setups, hardware replacements, software installations, and routine maintenance tasks.
  • Perform user account support, including password resets, account unlocks, and access provisioning.
  • Document troubleshooting steps, resolutions, and known issues for knowledge base improvement.
  • Monitor and triage incoming support tickets using ITSM tools; assign tasks based on issue severity, technician availability, and location.
  • Serve as the central point of coordination for field and remote support engineers.
  • Track SLA compliance and ensure timely resolution of tickets.
  • Provide regular updates to stakeholders on ticket progress and issue status.
  • Escalate unresolved or high-impact issues to senior engineers or specialised support teams.
  • Prepare shift handover notes and maintain up-to-date logs of open and closed cases.

Education & Experience:

  • Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
  • 3-5 years of experience in a desktop support or End-User environment.

Technical Skills:

  • Hands-on experience with Windows and macOS environments.
  • Familiarity with Active Directory, Microsoft Exchange, and Microsoft 365.
  • Experience using ITSM platforms (e.g., ServiceNow, Zendesk, Jira, BMC Remedy).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Switches, Router).

Preferred Certifications:

  • CompTIA A+, Network+, or Security+
  • Microsoft 365 Certified: Endpoint Administrator Associate certification
  • ITIL Foundation (preferred for ITIL-aligned environments)

VISA Type Preferences:

  • Local Citizen preferred

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com.

Job Features

Job Category

Technical

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