Part Time
Taipei, Taiwan
Posted 21 hours ago

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about our work. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary :

The Smart Hands Support technician provides on-site assistance for data centre operations,
offering physical support to remote IT teams. Responsibilities include hardware installations,
troubleshooting, media handling, cable management, and vendor coordination. The role is
hands-on and involves tasks such as rack and stack, equipment replacement, basic diagnostics,
and support for networking and server infrastructure.

Key Responsibilities:

  • Rack & Stack: Install, un-rack, move, and perform basic diagnostics on servers, switches, routers, and other IT hardware.
  • Hardware Support: Replace hot-swappable components, power-cycle equipment, check indicators, and assist with firmware/driver upgrades.
  • Network Support: Handle basic network cabling, patching, fiber connections, patch panels, and wireless access point installation/testing.
  • Remote Hands Support: Act as onsite support for remote teams by executing instructions, checking equipment, and reporting errors/status.
  • Backup & Media: Manage backup tapes, inventory, tape loading/unloading, and resolve basic media-related issues.

Qualifications Required:

● Diploma or degree in IT, Electronics, or related field.

● 2+ years in data centre or field support roles.

● Basic knowledge of networking, server hardware, and storage systems.

● Familiarity with cabling (Ethernet/fiber), patch panels, and remote management tools.

● Comfortable working in a physically demanding environment.

● Strong communication and coordination skills.

● Willingness to work flexible shifts or be on-call as needed.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.tw@axiomtechnologies.com

Job Features

Job Category

Technical

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