Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
Job Summary:
The Smart Hands Support technician provides on-site assistance for data centre operations, offering physical support to remote IT teams. Responsibilities include hardware installations,
troubleshooting, media handling, cable management, and vendor coordination. The role is hands-on and involves tasks such as rack and stack, equipment replacement, basic diagnostics,
and support for networking and server infrastructure.
Key Responsibilities:
Hardware & Cabling Support
- Perform rack and stack of servers, switches, routers, and other IT hardware.
- Power cycle equipment, check LED indicators, and perform basic diagnostics on servers and network devices.
- Unbox and prepare hardware during installation; remove and un-rack decommissioned equipment.
- Replace or add hot-swappable components (e.g., RAID drives, memory, blades).
- Support firmware/driver upgrades and remote management configuration per instructions.
● Network & Connectivity Tasks
- Assist in setup, patching, and basic troubleshooting of network devices and cabling.
- Check and re-patch physical network connectivity as guided by the remote support team.
- Support fiber patch cord replacements, patch panel troubleshooting, and wireless access point installation/testing.
● Remote Team Collaboration
- Act as on-site hands for remote teams—executing commands, reporting equipment status, and performing visual/audio verifications.
- Relay console messages or error states to remote teams.
- Execute commands on behalf of the remote team when required.
● Media & Backup Handling
- Manage backup tape operations: load/unload tapes, inventory tracking, and coordination with offsite storage vendors.
- Assist in the resolution of media-related issues (e.g., stuck tapes or ATL faults).
● Vendor & Facilities Coordination
- Liaise with third-party vendors for replacements or installations as instructed.
- Coordinate access and activities with facilities and security teams for maintenance, rack movements, or site surveys.
- Participate in pre-installation/site surveys including power, cabling, and mounting coordination.
● Documentation & Reporting
- Maintain asset inventory and cable tagging.
- Verify cable dressing as per client standards after any changes.
- Report abnormalities, status updates, and physical inspections to the remote support team.
- Maintain up-to-date diagrams and maps for cooling, power, network flow, and physical layouts.
Requirements::
- Diploma or degree in IT, Electronics, or related field.
- 2+ years in data centre or field support roles.
- Basic knowledge of networking, server hardware, and storage systems.
- Familiarity with cabling (Ethernet/fiber), patch panels, and remote management tools.
- Comfortable working in a physically demanding environment.
- Strong communication and coordination skills.
- Willingness to work flexible shifts or be on-call as needed.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com