Casual, Full Time
Singapore
Posted 2 months ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Roles & Responsibilities:-

  • Must have at least 3 years’ experience in a data center Hands and feet Support.
  • Basic hardware support is not just limited to manual power cycling of devices but also to replacing
    any hot-swappable components on request.
  • Experience in using Service-Now to use CTASK, Incidents. Ensure to update the status and close
    down changes on completion.
  • Proactively monitoring Service-now for alerts, incidents, and tasks, corresponding, and
    communicating with third-party vendors and internal clients.
  • knowledgeable in technical project requirements to give guidance on physical provisioning,
    power, cooling, and logical network connectivity.
  • Assist rack elevation plans and support cable patching.
  • Patching, racking, and stacking for installs, following internal best practices & IMAC process.
  • Installation and testing of physical patching to equipment, dressing down, and labeling cables.
  • Material control, maintain records of deliveries, storage, and update ticketing systems.
  • Daily housekeeping checks, reporting on noncompliance issues, hardware alerts, and tracking
    until remediated.
  • Managing access control process for the datacentre, raising requests tickets for authorized
    approval.
  • Must have excellent interpersonal skills including Communication- written and verbal and be
    able to work and problem-solve.
  • A flexible approach is a must: Predominately working weekdays 9 – 5 in Singapore but would
    be required to cover project work after 19:00 on weekdays and at weekends, when necessary,
    occasionally would be a requirement to cover workloads at the customer’s second active
    datacentre center.
  • A Proactive approach is required for this role, to continuously improve services and processes.
  • Excellent Microsoft skills, in Excel, Word, Outlook & Teams.
  • Emergency call out require attendance at DC within 1 hour.
  • Must hold a full Singapore driving license.
  • Experience in supporting hands and feet support for network and server changes.
  • Experience with on-call support is necessary.

Job Features

Job Category

Technical

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