Data Centre Engineer (Full-time) Singapore

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Roles & Responsibilities:-

• Must have at least 3 years’ experience in a data center Hands and feet Support.
• Basic hardware support is not just limited to manual power cycling of devices but also to replacing
  any hot-swappable components on request.
• Experience in using Service-Now to use CTASK, Incidents. Ensure to update the status and close
  down changes on completion.
• Proactively monitoring Service-now for alerts, incidents, and tasks, corresponding, and
  communicating with third-party vendors and internal clients.
• knowledgeable in technical project requirements to give guidance on physical provisioning,
  power, cooling, and logical network connectivity.
• Assist rack elevation plans and support cable patching.
• Patching, racking, and stacking for installs, following internal best practices & IMAC process.
• Installation and testing of physical patching to equipment, dressing down, and labeling cables.
• Material control, maintain records of deliveries, storage, and update ticketing systems.
• Daily housekeeping checks, reporting on noncompliance issues, hardware alerts, and tracking
  until remediated.
• Managing access control process for the datacentre, raising requests tickets for authorized
  approval.
• Must have excellent interpersonal skills including Communication- written and verbal and be
  able to work and problem-solve.
• A flexible approach is a must: Predominately working weekdays 9 – 5 in Singapore but would
  be required to cover project work after 19:00 on weekdays and at weekends, when necessary,
  occasionally would be a requirement to cover workloads at the customer’s second active
  datacentre center.
• A Proactive approach is required for this role, to continuously improve services and processes.
• Excellent Microsoft skills, in Excel, Word, Outlook & Teams.
• Emergency call out require attendance at DC within 1 hour.
• Must hold a full Singapore driving license.
• Experience in supporting hands and feet support for network and server changes.
• Experience with on-call support is necessary.