Full Time
Singapore
Posted 2 months ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
Roles & Responsibilities:-
- Must have at least 3 years’ experience in a data center Hands and feet Support.
- Basic hardware support is not just limited to manual power cycling of devices but also to replacing
any hot-swappable components on request. - Experience in using Service-Now to use CTASK, Incidents. Ensure to update the status and close
down changes on completion. - Proactively monitoring Service-now for alerts, incidents, and tasks, corresponding, and
communicating with third-party vendors and internal clients. - knowledgeable in technical project requirements to give guidance on physical provisioning,
power, cooling, and logical network connectivity. - Assist rack elevation plans and support cable patching.
- Patching, racking, and stacking for installs, following internal best practices & IMAC process.
- Installation and testing of physical patching to equipment, dressing down, and labeling cables.
- Material control, maintain records of deliveries, storage, and update ticketing systems.
- Daily housekeeping checks, reporting on noncompliance issues, hardware alerts, and tracking
until remediated. - Managing access control process for the datacentre, raising requests tickets for authorized
approval. - Must have excellent interpersonal skills including Communication- written and verbal and be
able to work and problem-solve. - A flexible approach is a must: Predominately working weekdays 9 – 5 in Singapore but would
be required to cover project work after 19:00 on weekdays and at weekends, when necessary,
occasionally would be a requirement to cover workloads at the customer’s second active
datacentre center. - A Proactive approach is required for this role, to continuously improve services and processes.
- Excellent Microsoft skills, in Excel, Word, Outlook & Teams.
- Emergency call out require attendance at DC within 1 hour.
- Must hold a full Singapore driving license.
- Experience in supporting hands and feet support for network and server changes.
- Experience with on-call support is necessary.
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com.