Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- Desired Experience:
- • Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements
- • Keeping accurate records of all activities and ensuring that documentation is up-to-date
- • Troubleshooting technical issues and responding promptly to emergencies
- • Managing the power sources, heating, and cooling controls inside the facility
- • Performing cable management, including securing, color coding, and documenting the wiring
- • Define data center system-level architecture
- • Develop operations and maintenance procedures
- • Collaborate with cross-functional teams
- • Provide regular updates to stakeholders
- • Set up and configure servers to meet operational needs.
- • Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks.
- • Handle hardware upgrades to maintain system efficiency.
- • Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations.
- • Manage the environment monitoring system, respond to alerts promptly and take necessary actions.
- • Manage backup tapes and ensure data integrity and security.
- • Provide comprehensive reports as per the data centre’s standard procedure.
- • Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly.
- • Vendor Management
Personal Attributes:
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and excellent communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
- Language Proficiency: German, English
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications
At least two of the following:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience in a similar role
- 5+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com