Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit: www.axiomtechnologies.com
We are looking for a capable and motivated Desktop Support Engineer to coordinate support activities ranging from basic troubleshooting to complex systems support. This role involves onsite/on-call assistance to end-users within the organization’s desktop computing environment, ensuring timely and accurate service delivery.
Key Responsibilities
- Troubleshoot computer OS and peripheral issues
- Provide support for Windows 7/8/10 environments
- Perform hardware/software installation using deployment tools like SCCM
- Support printer and mobile device issues
- Install and troubleshoot Microsoft Office tools
- Work with SOE, group policies, Active Directory, Exchange, and Apple OS
- Deliver field support for a variety of technologies
- Manage time and priorities efficiently, especially in high-pressure situations
Technical Skills Required
- Strong troubleshooting skills (Windows, Apple, virtual environments)
- Knowledge of:
- Windows OS (XP, 7, 10)
- MS Office applications
- PC/Laptop hardware and peripherals
- Mobile device support
- SCCM (basic knowledge)
- Active Directory and Exchange (basic knowledge)
- Apple OS (basic knowledge)
Personal Attributes
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills
- Highly organized and detail-oriented
- Self-motivated, proactive, and collaborative
- Professional and calm under pressure
- Discreet and capable of handling confidential information
- Passionate about quality and continuous improvement
Experience
Minimum 2 years of experience in a similar desktop support or end-user support role.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com.