Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- Act as a single point of contact for the technical tower in front of the customer.
- Provide IT Infrastructure desktop support, which includes troubleshooting hardware, software, operating system issues and problems, and fixing the issues without impacting/violating the hardware warranty.
- Provide desk-side support and PC break/fix, including basic administration of Windows O/S, Anti-spyware, Anti-virus software, VPN & RDP-related issues.
- Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Provide Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under ‘Smart Hands’ capability
- Work closely with the SCCM team for Software Distribution, Patching, and Imaging technologies.
- Perform imaging for break/fix and new deployments.
- Ensure proper communication and quick resolution during Critical and Major Incidents.
- Participate in onsite meetings as needed. (Including any outage calls)
- Coordinate with vendors and 3rd party suppliers to resolve the problem.
- Registration and confirmation of incidents.
- Route to the resolver group as appropriate.
- Re-route incident tickets.
- Escalate tickets not resolvable by FS, according to the escalation procedures.
- Available for on-call support based on the schedule.
- Stock, Inventory, and Asset Management
- Ensure adherence to quality/security standards defined for the engagement.
Who You Are
- Reliable transportation
- Flexible schedule and commitment to work on demand when required
- Resilient and able to face and resolve conflicts.
- The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
- Customer-oriented and cool-tempered.
- Works well under pressure.Pro-active/Self-starter.Team player.
What you’ll bring:
Your experience includes:
- A minimum of 1-2 years of proven experience as a Help Desk Technician or other IT support role
- Ready to travel 10-20 Miles as per the requirement
- Tech-savvy with working knowledge of IT equipment, hardware, and software
- Ability to diagnose and resolve basic technical issues
- Information Security and compliance awareness
- Basic knowledge of IT networking, IPs, DHCP, DNS
In-depth knowledge of:
- Windows OS (e.g., XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications
At least one of the following:
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
What we offer
- Job Types: Full-time, Contract
- Contract length: 12 months
- Italian (Required)
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com