Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- Analysis & Problem Solving, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination, Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customer’s organization.
- Hands on experience In Staging and Kitting end user devices and troubleshooting
- Should have experience in Vendor Management
- Understand solution, scope, SLA and RLS
- Complete ownership Delivery governance to achieve SLA and timely ticket resolution and proper updates.
- Customer handling Skills
- Ability to Track and prepare and report on the Operational Metrics and Performance
- Complete technical Screening (Internal & External) for fitment
- Ensure that the Services are provided as per the contract.
- Perform ticket analysis to identify repetitive tickets, projection, trends & priority. Identify top call contributors
- Hands-on involvement in BAU operation should there be a delay in BAU SME onboarding or until the completion of their onboarding.
In-depth knowledge of:
- Hands on experience in Networking
- Knowledge about Data Centre
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Install, upgrade, support, and troubleshoot for printers, and computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off-hours and weekends when required for projects or emergency support.
IT Qualifications
At least two of the following:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
Experience in a similar role
- 1-2 years of relevant experience
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com