Hardware Imaging and Standards Specialist – Mounds View, Minnesota, North America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Title: Hardware Imaging & Standards Specialist
Job Overview:
We are seeking a proactive and detail-oriented Hardware Imaging & Standards
Specialist to join our team. This role will focus on evaluating new PC hardware,
peripherals, and accessories, ensuring compliance with global security standards, and
maintaining hardware imaging and certification processes. The ideal candidate will have
strong technical expertise, the ability to collaborate across teams, and a passion for
exploring emerging technologies. You will be responsible for developing and maintaining
hardware standards, troubleshooting issues, and coordinating with vendors on systemic
hardware-related concerns.
Key Responsibilities:

1. Evaluate New PC Hardware and Accessories:
   o Assess and test new PC hardware, peripherals, and accessories to
   ensure compatibility and performance standards.
   o Perform data, driver, and image captures for new hardware components.
2. Validate Hardware Security Requirements:
   o Ensure that all hardware meets global security standards and
   specifications, maintaining compliance across all devices and platforms.
3. Establish and Maintain Global Hardware Standards:
   o Develop and implement global hardware standards for new PC models.
   o Regularly review and update hardware standards to keep pace with
   emerging technologies.
4. Troubleshooting and Investigation:
   o Investigate and troubleshoot hardware, OS, and driver-related issues that
   arise during the certification process.
   o Provide timely and effective resolutions to ensure seamless certification
   and functionality.
5. Vendor Coordination and Roadmaps:
   o Act as the primary liaison between internal teams and vendors regarding
   hardware standards and certifications.
   o Initiate and coordinate systemic issues with hardware vendors and
   monitor vendor roadmaps for new and emerging technologies.
6. Documentation Management:
   o Create, update, and manage documentation related to hardware
   standards, including:
    Knowledge Base (KB) articles for self-service support.
    Fiscal Year (FY) PC hardware standards documents.
    FY EOL (End of Life) models.
    Hardware comparison guides.
    OS-supported models list (SharePoint).
    Standard Operating Procedures (SOPs) and Software Management
   Technical Documents (SMTD) for hardware standards and
   certification.
7. Driver and Firmware Analysis:

o Conduct regular analysis of new driver and firmware releases, ensuring
compatibility with current hardware and identifying potential issues.

8. Explore Emerging Technologies:
   o Research and assess new technologies for practical implementation in
   hardware imaging and certification processes.
9. DMF Presentations:
   o Provide Digital Management Framework (DMF) presentations and reports
   as needed to update stakeholders on hardware standards and
   certifications.
10. Cross-Functional Communication:
    o Maintain open lines of communication with other support teams to ensure
    alignment and address any cross-functional issues related to hardware
    standards and imaging.

Qualifications:
 Bachelor’s degree in computer science, Information Technology, Engineering, or
a related field (or equivalent work experience).
 Proven experience in hardware imaging, PC hardware evaluation, and system
integration.
 Strong understanding of hardware security requirements, driver management,
and OS compatibility.
 Experience with vendor management and collaboration on hardware
certifications.
 Familiarity with documentation management and knowledge-sharing platforms
such as SharePoint.
 Strong troubleshooting skills with the ability to identify and resolve hardware, OS,
and driver-related issues.
 Experience with emerging technologies and their practical applications in
hardware imaging and certification.
 Excellent communication skills, both written and verbal.
 Ability to work collaboratively in a fast-paced environment and manage multiple
tasks simultaneously.
Preferred Skills:
 Knowledge of PC hardware standards in a global enterprise environment.
 Experience with software deployment and configuration management tools.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com