Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Description
Automation and Insights Engineer – Enablement, Automation and Continuous Improvement
The Automation and Insights Engineer builds the tooling that makes detection reliable and turns repeated findings into permanent fixes.
- Build and maintain Nexthink dashboards, alerts and experience metrics
- Design proactive campaigns, including user notifications and self-healing prompts
- Develop and tune Nexthink Act automations and remote actions
- Partner with global Workplace Technology Services teams on fixes and preventive actions
- Ensure consistency of experience metrics across all three regions
- Reduce alert noise and false positives so the team’s attention stays on real degradation
Successful candidates bring deep Nexthink expertise, a scripting and automation mindset, and the collaboration skills to work credibly with engineering teams.
Responsibilities
- Provide continuous, proactive monitoring of the enterprise desktop environment – desktops, laptops and virtual desktop infrastructure – as part of a follow-the-sun model
- Detect anomalies through trend, threshold and behavioral change analysis before users are impacted
- Validate alerts, assess business impact, and select the correct intervention: a targeted user campaign, a self-healing action, or an engineering escalation
- Deep dive into discovered issues rather than closing them at the symptom, documenting the underlying cause and the evidence behind it
- Identify trends, recurring issues and systemic weaknesses in the desktop estate and raise them with the appropriate owners
- Produce standardized handoff notes before every regional shift transition
- Record and document outcomes so that events feed trend tracking and future learnings
- Partner with Service Desk, Workplace Technology Engineering, Incident Management and Resolution, Change Management and Production Assurance on triage, data-backed fixes, outage resolution and real-time change impact analysis
- Own regional and global reporting, including the monthly executive review of the top experience degradations and the actions taken
- Contribute to the weekly global digital experience sync covering trends, emerging risks and automation wins
Qualifications
- Bachelor’s degree and/or 5+ years of experience in end-user computing, desktop engineering or technology operations
- Hands-on experience with digital experience monitoring platforms; direct Nexthink experience strongly preferred
- We are looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution
- Strong analytical skills, with the ability to work across large data sets and recognize patterns that are not yet obvious
- Maturity to execute job functions with minimal guidance, and the judgment to know when to escalate
- Very strong verbal and written English communication skills, including the ability to translate complex technical problems for senior stakeholders
- Experience in a fast-paced financial services or comparable enterprise environment preferred
- Enjoy working as part of a global team and independently, across time zones and regional handoffs
Required Technical Skills
- Nexthink – Finder, Portal, Act, remote actions and campaigns
- Windows Desktop (Windows 10/11) troubleshooting and administration
- macOS endpoint support
- Virtual desktop infrastructure (VDI)
- Active Directory
- PowerShell scripting; Python or an equivalent language an advantage
- Query construction and data analysis for reporting and investigation
- Sysinternals tools
- Enterprise operations tooling such as Splunk, Wireshark or ExtraHop
- Reporting and visualization tools for executive and stakeholder dashboards
Experience in a similar role
- 5 years + of relevant experience
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com.