Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: – Dallas,TX- USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
About the Role
Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in Dallas, TX, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You’ll serve as the go-to technical resource for desktop support, ensuring timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Key Responsibilities:
- Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.
Required Skills:
- Strong knowledge of Windows operating systems and desktop environments
- Experience in hardware troubleshooting and replacement
- Basic understanding of networking (LAN connectivity, switches, routers)
- Ability to diagnose and resolve desktop, printer, and peripheral issues
- Good communication and customer service skills
- Ability to work independently in onsite support environments
Tools Required to Carry
- Engineers must carry the following tools while attending onsite support requests:
- Windows Laptop
- LAN Cable
- Console Cable
- Screwdriver Toolkit
- Basic IT troubleshooting tools
Work Model
- On-demand / field support role
- Work assignments will be shared by the Service Delivery Team
- Engineers will be contacted via phone or email when support is required
- Engineers will receive site location, SPOC details, and reporting time before each assignment
- No guaranteed number of working hours
Contract Type
- Independent Contractor (1099)
How to Apply
Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com