Part Time
Bacolod, Cagayan De Oro City, Calamba, Philippines, Santa Rosa
Posted 11 hours ago

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about our work. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

  • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via the ticketing system, phone, or in person.
  • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding/offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project-related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2+ years of experience in a desktop support, helpdesk, or IT technician role.
  • Strong knowledge of Windows OS, Office 365, and basic networking concepts.
  • Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving abilities.

Preferred:

  • Experience with macOS or Linux environments.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

LOCATIONS :

  • Calamba
  • Tagoloan
  • Bacolod City
  • Cagayan De Oro City
  • Santa Rosa

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com

Job Features

Job Category

Technical

Apply For This Job

A valid email address is required.
A valid phone number is required.
A valid phone number is required.
A valid email address is required.