Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Decatur IL, USA (Onsite – No Remote)
Work Schedule: Monday to Friday | Full-Time | Onsite
Employment Type: 1099 – Independent Contractor (No benefits)
Language Requirement: Native English Speaker
Experience Required: 5+ years in Field Services, Manufacturing IT, or EUC Support
About the Role
Axiom Technologies is seeking an experienced Field Services Engineer (Manufacturing + EUC) (Full Time) based in Decatur, IL. This full-time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Role Overview:
- Manufacturing Support – 70%
- EUC Remote Support – 10%
- Print Services – 10%
Key Skills:
- Strong expertise in manufacturing equipment, hardware, software, and networking
- Hands-on experience with operating systems, applications, and remote support tools
- Excellent analytical, troubleshooting, and problem-solving abilities
- Strong communication and customer service skills
- Experience supporting desktops, laptops, printers, peripherals, and shop-floor systems
Key Responsibilities:
Manufacturing & Onsite Support
- Provide onsite technical support for manufacturing equipment, machinery, robotics, and systems
- Install, configure, and maintain manufacturing hardware and software
- Perform preventive maintenance to minimize downtime
- Collaborate with manufacturing teams to resolve issues efficiently
EUC & Hardware Support
- Install, configure, and support desktops, laptops, printers, and peripherals
- Diagnose and repair hardware issues; refurbish faulty devices
- Conduct diagnostic testing and ensure quality standards
- Maintain inventory of spare parts and equipment
Remote & Escalation Support
- Provide remote desktop support for complex issues
- Act as an escalation point for Level 1 support
- Track and manage incidents through a ticketing system
- Deliver user guidance, training, and technical assistance
Infrastructure & Project Support
- Perform structured cabling surveys, design, and installations
- Coordinate projects including vendors, timelines, and budgets
- Manage IT infrastructure lifecycle and asset management
- Ensure compliance with security policies, MDM standards, and asset disposal procedures
How to Apply
Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com