Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Key Responsibilities:
- • Hardware Inventory Management ensuring stock levels are constantly monitored.
- • Hardware request and receipt through our internal ordering system.
- • Actively monitoring the ticket queue and managing requests through to completion.
- • Housekeeping on IT rooms.
- • Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- • Supports hardware decommissioning events.
- • Supports Business moves / changes – ensure involvement in early stages of planning.
- • Managing escalations through to conclusion.
- • Manage client expectations.
- • Setup and installation of Temporary training rooms / Office wide events – Expo’s.
- • Comms room patching.
- • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- • Image/re-image computers, configure IP phones and mobile phones.
- • Supports work from home hardware requests.
- • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
- • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s
Qualifications Required:
• • Excellent communication, interpersonal and customer care skills.
• Ability to work well under pressure and to tight timescales.
• Strong organizational and problem-solving skills.
•ITIL foundation understanding
• Knowledge of Windows operating system, applications, and computer hardware.
• Interacting with other support groups across multiple platforms.
• Experience using a help desk call management system.
• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com