Full Time
Hungary, Pecs
Posted 2 weeks ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.
We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
What You Will Do
- Participate in developing governance structure and standards of EUC delivery based on business and IT.
- Ensure that the desktop support internal processes and procedures are adhered to.
- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end-user escalation effectively and involve the DSS lead accordingly.
- Route assign tickets to the appropriate support group if necessary.
- Identifying and escalating high-priority, high-severity issues.
- Updating pending tickets with timely, precise, and accurate updates.
- Following up with end users, if necessary, for closure of pending tickets.
- Following up with support groups, if necessary, for closure of pending tickets.
- Creating and uploading a knowledge article.
- Provide support to power users locally and remotely, and resolve all high-priority issues of high priority.
- Desktop Support. Understanding of Microsoft operating systems, MS Office.
- 1st line and 2nd line support on applications, MS Outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
- Support to Networks, Security, Server Admin, and Telephony Team, and handle Ad-hoc activities
What You Need to Be Successful
- Experience in IT: Minimum 1 year
- Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
- Knowledge of Anti-Virus Clients, patch management, etc
- Sound knowledge of Email clients, MS Exchange, and 365
- Sound troubleshooting knowledge of Microsoft Operating systems
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com