Desktop Support Engineer (Dispatch /On-demand) – New York City – New York – USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Title: Desktop Support Engineer (On-Demand / Contract)

Location: New York City – New York.

Contract Type: 1099 Independent Contractor | On-Demand | No Employee Benefits

Role Overview:
We are seeking a reliable and technically skilled Desktop Support Engineer to provide on-demand onsite IT support for enterprise clients. This role involves responding to service requests as needed and providing hands-on technical assistance for desktops, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position. Availability and responsiveness are essential. Candidates must be able to perform hands-on support, including lifting and handling IT equipment as required.

Key Responsibilities:

• Provide onsite desktop and IT support for end users at client locations.
• Perform hands-on “feet on the ground” support, including lifting and installing hardware as needed.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the Service Delivery Team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills & Qualifications:

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.
• Physical capability to lift and carry IT equipment as needed.

Tools Required to Carry:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model:

• On-demand / field support role.
• Assignments shared by the Service Delivery Team via phone or email.
• Engineers receive site location, SPOC details, and reporting time before each assignment.
• No guaranteed number of working hours.

Contract Details:

1-year contract (renewable based on client needs).

1099 Independent Contractor.

No employee benefits included.

How to Apply

Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com