IT Desktop Support Engineer –Taoyuan, Taiwan

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

Key Responsibilities:

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

Respond to service requests and incidents via ticketing system, phone, or in-person.

Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

Set up and configure new employee workstations, including user accounts and permissions.

Maintain asset inventory and ensure accurate documentation of IT equipment.

Assist with onboarding/offboarding of employees from a technical perspective.

Support remote users with VPN, remote desktop, and connectivity issues.

Collaborate with other IT teams on escalated issues or project-related tasks.

Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Experience in a similar role:

3+ year of experience in a desktop support, helpdesk, or IT technician role.

What next? 

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com